Party

Cancellation Policy

Cancellation & Rescheduling Policy We understand that plans can change, and we aim to make our policies simple and fair for everyone. Deposits & Payments: A $100 deposit is required to secure your party booking through our website. This deposit is applied toward your total party cost. The remaining balance is due at the time of your party. Cancellations: Cancellations made 48 hours or more before your scheduled party start time are eligible for a full refund of your deposit. Cancellations made less than 48 hours before the party will result in forfeiture of the $100 deposit. Refunds are issued to the original payment method and may take up to 10 days to process. Rescheduling: You may reschedule your party at no cost up to 24 hours before your scheduled start time, based on availability. Rescheduling requests made within 24 hours of your party will result in forfeiture of your deposit, and a new deposit will be required to book a new date. We’re happy to help you find a new time that works! No-Shows & Late Arrivals: If you do not arrive for your scheduled party, your deposit will be forfeited. If you are running late, please reach out—we’ll do our best to connect with you. Your party room is reserved for a 2-hour time slot, and late arrivals will still end at the originally scheduled time. The good news: all parties include all-day access passes, so guests are welcome to continue enjoying the communal play space before or after the party room time period. If We Need to Reschedule: In the rare event that Sandbox by Hill House needs to cancel or reschedule your party, you will receive a full refund. We will also offer priority rebooking and a credit toward a future event.

Contact Details

• 6843 Strawberry Glen Road, Garden City, ID, USA

  2082975065

  support@hillhouseidaho.com